Customer Care

Popular Questions

Online Access

My Sign In details are not working

You will need to sign in with the same email address you used when you registered and/or subscribed. If you have forgotten your password, you can reset it here, or you can click on the ‘forgotten password’ link on the sign in screen.

 

I am a subscriber, but I cannot view an article, it says "you have reached your article limit" or “This is subscriber-only content”

To view subscriber-only content on thebookseller.com you must be logged in and have a paid subscription to The Bookseller. You can sign in to the site to view content here using the same email address as your paid subscription. If you are not a subscriber and signed in as a free guest user, you will only have limited access to some articles (please see the ‘Content’ section below for more information about our paywall).

 

To check the status of your paid subscription, please click here.

 

 

We recommend subscribers remain logged in for easy access to the charts, previews and subscriber-only news articles. Every now and then your browser may refresh your cookies and you will then need to sign in again, but this will not be often.

 

How do I access the latest digital edition and previous editions?

You can find all the digital editions of The Bookseller magazine dating back to 2013 on our Back Issues page here.

 

Alternatively, you can read digital editions on your mobile or tablet by downloading The Bookseller App via iTunes or Google Play.

 

When trying to view a digital edition online or via The Bookseller App you will be asked for your surname and account number. You must enter the same surname you entered when you subscribed to The Bookseller. Your account number can be found in any of the weekly digital edition emails we send to subscribers on Fridays, or you can find it in the Profile section of your Account page here once you’ve logged in.

 

Newsletters

I am not receiving the newsletters I signed up for

If you have signed up for the newsletters but are not receiving them, please first check your junk or spam folder. If you are unable to find them try adding our domains to your safe-sender list, @thebookseller.com and @bookseller.co.uk. You may need to ask your company's IT support team to whitelist our email domains.

 

After following those steps, if you still don’t receive any newsletters within 24 hours then you may have been unsubscribed from the mailing list. Please try opting in to the relevant newsletter(s) again via your Bookseller Account page here.

 

Once you’ve opted in, your Morning Briefing newsletter should automatically start arriving on the next working day, but other newsletters you select may take up to one week to begin. If this isn’t the case, you can contact us to add you back onto the mailing list.

 

After following those steps if you still don’t receive any newsletters within 24 hours then you may have been unsubscribed. Please try signing up again or contacting us to add you back on the list.

 

How do I unsubscribe from receiving newsletters?

You can unsubscribe from any newsletters or marketing communications at any time via the unsubscribe link at the bottom of any email or via your Account page online when you login.

Delivery & Personal Details

What day should my magazine arrive on?

We aim to ensure all copies are with customers in the UK on the day of publication or the day after, which is Friday or Saturday.

 

My magazine has not arrived

We expect all magazines to be with customers in the UK within 2-3 working days of the publication date, though it may take longer for deliveries outside of the UK. There may sometimes be postal service delays in some regions which are out of our control. Please visit the Royal Mail website for updates on overseas postal services by country.

Please note that there are various publication breaks throughout the year when The Bookseller magazine is not published, our publishing calendar can be found here. We will still add book content online regularly during these publishing breaks, so our subscribers won’t miss out on the latest news.

 

My delivery address has changed – how can I update this?

You can change the address details for the delivery of the printed magazines here. Login with normal credentials (email address and password), click on "Contact Details" and amend the address accordingly.

 

Can I change the name or email address on my subscription?

Please contact us directly to change the name or email address associated with your subscription.

Content

Is there a limit to the number of articles I can read for free?

Yes, there is.

 

There will still be a lot of ‘free-to–air’ articles on thebookseller.com but when you have reached a certain level of usage (currently two articles per month) then we will ask you to register as a guest user (for free). Once you have provided a few basic details and signed in as a guest user, you will be able to see some more articles for free.

 

Full subscribers, however, get unlimited access to all our news articles, book charts, analysis, previews of forthcoming books, and much more. Find out more about subscribing here.

 

Why do I need to register?

The Bookseller reaches over 300,000 users every month. Knowing whom we reach helps us to plan the website’s content and by registering you can opt in to various newsletters and communications based on your preferences. For example, you may be interested in hearing about publishing events we are holding such as our Children’s Conference.

 

And of course, we might see if we can gently push you to subscribing to The Bookseller so you can get the weekly magazine (or its digital edition) and get full access to all the subscriber-only content on the web. We will only contact you about our events and other marketing communications if you have ticked the relevant option in the registration form, and you can opt out at any time.

 

Some newsletters will include advertising banners from third parties, but we will never pass on registrants' personal details to third parties.

 

If you no longer require our book content, you can deactivate your registration and delete your account on thebookseller.com by contacting us directly.

 

Why have I been asked to subscribe even when I have registered?

We are happy to provide a limited number of articles for free. We know that there are people looking for jobs in the book trade who need to get background information. Or we might have published an article that is of public interest or which attracts those not normally looking at our site.

 

But if you are a regular/heavy user of our material then we think it’s only fair that you contribute to the cost of creating that content. You will find, when you move up to a subscription, that there is a huge amount of exclusive news, data, insight and feature material available to you that you will never have seen before. At the risk of cliché, a standard/digital subscription is only a few pounds a week – less if you are a student – and is very good value if having detailed knowledge of what’s happening in the book trade matters to you.

 

Shouldn’t everything be free?

Some material absolutely should be free. If we think a particular article needs to be seen by those outside the book trade – perhaps it is to do with writers’ freedoms coming under attack – then it will go up for free.

 

But the majority of what we publish is more specific to the commercial book business. It’s valuable business information. Subscriptions are the lifeblood of The Bookseller – which is a small independent firm. They fund everything from our journalism to the costs of printing the magazine or maintaining the website.

 

Upgrading

What is the difference between a Premium and Standard subscription?

A Premium subscription contains all the benefits of a Standard (digital) subscription, plus you get the weekly printed magazine delivered to your door! For a full list of what's included with each package, please click here.

 

Getting the printed magazine along with digital access enables Premium subscribers to share the latest news and book data more easily with colleagues and friends, as digital access is for a single user only. You’ll receive your weekly magazine at your home/office/shop in a 100% compostable wrapper and you can sit back and circle important sections to refer back to later. It only costs £30 extra per year for an annual UK Premium subscription compared to a Standard subscription, so you’ll certainly get your money’s worth!

 

How can I upgrade my subscription from Standard (Digital) to Premium (Print & Digital)?

It’s simple! You can upgrade and pay the difference for the remainder of your subscription; please email us on bookseller@escosubs.co.uk and we will provide you with a quote to upgrade.

 

Team & Corporate Subscriptions

I am looking to take out a small team subscription (3+ users), how do I do this?

To purchase a team subscription at a discounted rate, please contact Gerard O'Hare at gerard.ohare@thebookseller.com and detail the number of people in your team who would require Standard (digital only) and/or Premium (print & digital) subscriptions. You can find out more information on our team subscription offer here.

 

I am looking to take out a corporate/companywide subscription (10+ users), how do I do this?

To purchase a corporate/companywide subscription at a discounted rate, please contact Gerard O'Hare at gerard.ohare@thebookseller.com and detail the number of people at your company and your online/print requirements for a bespoke quote. You can find out more information on our corporate subscription offer here.

 

My company has a subscription but I can’t access the charts and other subscriber content

Most subscriptions are for the named addressee only so you may need to take another individual subscription or ask for a quote to upgrade to a team subscription or company-wide access. If your company does already have a company-wide subscription package (i.e. domain based access) then as long as you have registered on The Bookseller website with your work email address you will automatically receive unlimited web access and all the other subscriber benefits. Please note: non-UK divisions of a company need to subscribe separately.

 

Payment

Which card types do you accept?

We accept Visa, MasterCard and American Express. However, we are unable to set up continuous card payments with American Express.

 

Can I pay by Direct Debit?

Yes, we accept Direct Debits from UK bank accounts.

 

Can I pay by BACS?

Yes, although we do advise to send us a remittance as soon as the payment has been made, so we can ensure your payment is allocated as soon as possible.

 

Can I pay by Cheque?

Yes, please make these payable to Bookseller Media Ltd.


Prefer to speak to someone?

If you cannot find an answer to your query above or would prefer to speak with someone directly, please do get in touch.


 

NOT A SUBSCRIBER YET?

SUBSCRIBE TODAY FOR UNLIMITED ACCESS TO THE BOOKSELLER

Choose the package that suits you best: with or without the print magazine; as an individual subscriber, for a small team or for the whole company. FIND OUT MORE